To improve the quality of and access to healthcare for Spanish speaking patients in the two MAHEC community-based health centers by: providing in-office and phone interpretation for patients, creating bilingual versions of patient care forms, reviewing and purchasing Spanish resources (e.g., videos, etc.), providing in-service training to increase cultural competencies of faculty, staff and residents, and identify and coordinate with available community resources.
80 % I. Interpretation/Translation: provide overall effective communication between
MAHEC staff and patient and/or family.
- Serve as English-to-Spanish and Spanish-to-English interpreter between patients and staff (clinical/administrative/business office) in the medical facility environment.
- Serve as English-to-Spanish and Spanish-to-English interpreter between
- patients and care providers/staff for telephone communication.
- Coordinate referral appointments for Spanish speaking patients.
- Translate and revise all patient care forms and/or documents.
- Review, evaluate, and coordinate purchase of appropriate Spanish language resources (e.g., videos, etc.) for patient and staff use.
10 % II. Training: coordinate and provide in-service training to increase cultural
competencies of faculty, residents, and staff.
- Assess MAHEC’s relevant training resources and make recommendations for use.
- Enhance the cultural competency training available through existing graduate medical education programs.
- Coordinate workshops for faculty, residents, and staff.
10 % III. Community Coordination: Coordinate resources to address healthcare
communication needs of Spanish speaking people served by MAHEC’s clinical
- Determine available interpretation/translation resources in the local/regional healthcare community.
- Interact with professionals in the healthcare community, agencies, and members of the Hispanic community to explore coordination of translation services.
- Develop a directory of healthcare providers appropriate to manage MAHEC’s Spanish speaking patients when making referrals.
- This job description is a general description of the essential job functions. It is not intended to describe all the duties an Interpreter/Translator may perform.
EDUCATION and/or EXPERIENCE: Any combination of education and experience equivalent to an Associate Degree, documented completion of a medical interpreter training course, and at least one year of experience in verbal interpretation and written translation in a healthcare environment required. Familiarity with medical terminology required.
CERTIFICATES, LICENSES, REGISTRATIONS: Driver’s license required. Certification in Spanish interpretation/translation or equivalent preferred.
COMPUTER SKILLS: Basic skills and experience with word processing software required and spreadsheet software knowledge preferred.
COMMUNICATION SKILLS: This position requires excellent written and verbal communication skills in both English and Spanish. Attention to detail (including grammar, punctuation, spelling, and formatting) required.
FOREIGN LANGUAGE SKILLS: Must be fluent in English and Spanish. Ability to read, interpret (verbal), and translate (written) from English to Spanish and Spanish to English required.
ADDITIONAL INFORMATION: This position requires the ability to appropriately and professionally handle multiple and competing priorities; must be able to work effectively under pressure. Also requires sensitivity and discretion in dealing with confidential patient information.