Important Time Sensitive Message to Medicaid Providers Regarding Your Connection to NC HealthConnex

August 19, 2021

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You may be aware that the HIE Act deadline was extended until January 2023 as a result of a collaborative effort to bring additional relief to health care providers who have been on the front lines of the COVID-19 pandemic. We advocated on your behalf so that your organization would be allowed additional time to complete the technical onboarding process without being out of compliance with the HIE Act. 


However, there is a need to accelerate the progress on this critical initiative to make NC HealthConnex as impactful as possible for the Medicaid health care community. 


Why You Should Connect Now


  • With North Carolina’s move to managed care, all Medicaid providers will benefit from more complete health information aggregated within NC HealthConnex on Medicaid patients across the care continuum as providers are now focused on managing the health of a patient vs. the fee for service model.
  • There are more than 5,000 facilities in onboarding at this time. There are no guarantees of additional extensions; in fact, the General Assembly is requiring compliance reports from the NC HIEA by March 1, 2022.
  • There are additional resources available through September 30, 2021, to support independent providers in the technical connection process. In addition, various electronic health record (EHR) vendors are able to offset integration fees through September 2021. Unfortunately, due to the sunsetting of federal funds, there will be no additional surge resources available for those that postpone connections. 
  • It is incumbent upon the participant to reach out prior to the deadline to get connected. Currently, on-premises connections take 3-4 months and cloud roll-ons take 2-4 weeks.


Please note that the NC HIEA will report on efforts, progress, mandated Medicaid and State Health Plan providers not yet connected to the legislature in March 2022 as required by state law. All connection statuses and levels of engagement will be evaluated and reported to the NCGA Health and Human Services Joint Legislative Oversight Committee. 


For questions about resources or connecting to NC HealthConnex, contact the NC HIEA team at or 919-754-6912.


Why Aren’t You Connected?

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